Refund policy

We want you to love your purchase from The Merch House. Please review our policy before placing your order. 

Returns & Exchanges

Because many of our products are made to order, customized, or fulfilled specifically for each customer, all sales are generally final. We do not accept returns or exchanges for incorrect sizing, change of mind, or buyer's remorse. Please review product descriptions and sizing information carefully before ordering. 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos or the item and packaging so we can review the issue. 

If your claim is approved, we will work with you to provide an appropriate replacement or refund. 

Order Cancellations

Orders begin processing quickly and may not be canceled or changed once productions or fulfillment has started. Processing times may vary depending on your bank or payment provider. 

Final Sale Items

Personalized/customized products, made-to-order merchandise, clearance items, and gift cards are final sale unless they arrive damaged, defective, or incorrect. 

Questions about your order?Please contact The Merch House through the contact information on our website.